Crypto Ledger Wallet Privacy Policy describes how personal data is collected, processed, stored, and protected when users interact with Crypto Ledger wallet services, hardware devices, companion applications, and related documentation resources. This policy applies comprehensively to all platforms where wallet functionality operates, including desktop applications for Windows, macOS, and Linux, mobile applications for iOS and Android, hardware wallet device interactions, and web properties providing wallet-related resources.
This Privacy Policy was last updated in January 2026. Periodic review is recommended as updates may occur reflecting changes in data handling practices, regulatory requirements, or service capabilities across jurisdictions where users access services. Continued use of Crypto Ledger services after policy updates constitutes acceptance of revised terms governing ongoing data processing.
Data Collection
Crypto Ledger Wallet services collect limited categories of personal data necessary for providing hardware wallet functionality while maintaining the security and privacy expectations of cryptocurrency users who specifically choose hardware protection for their assets.
Hardware wallet data includes device model identifiers, firmware versions, secure element attestation results, genuine check verification records, and installed blockchain application lists. This data enables device authenticity verification, compatibility checking, and appropriate interface display without transmitting private keys or recovery phrases.
Wallet software data includes anonymized information about feature usage patterns, account structures without balance details, and operational telemetry when users opt into analytics. This data supports application improvement and identification of common issues without identifying individual users or their specific holdings.
Transaction construction data includes information needed to build transactions for user signing, including public addresses and proposed transaction parameters. This data is processed only during active transaction construction and is not retained after transactions complete.
Support interaction data includes information users provide when submitting wallet-related inquiries through official channels. This data is necessary for providing accurate guidance and resolving reported issues.
Website visitor data comprises standard server logs including IP addresses, browser types, pages visited, and timestamps. This data supports security monitoring, abuse prevention, and content improvement analysis.
Cookies and Tracking Technologies
Crypto Ledger websites use cookies and similar technologies for functionality and analysis purposes with user control over non-essential categories.
Essential cookies enable core website functions including navigation, session management, download initiation, and security features. These cookies are strictly necessary for proper website operation and cannot be disabled without affecting functionality. Essential cookies do not track users across websites or collect information for advertising purposes.
Analytics cookies collect anonymized website usage data including documentation page visits, feature interest patterns, and navigation sequences. These cookies support content improvement and user experience optimization. Analytics cookies can be disabled through the consent interface presented on first visit without affecting wallet functionality.
Preference cookies remember user selections including display preferences, language settings, and interface configurations. These cookies improve user experience by reducing repetitive selections and can be managed through browser settings or the consent interface.
Cookie consent preferences persist for 13 months before requiring renewal, in compliance with applicable regulations. Users can modify preferences at any time through settings links available in website footers.
Analytics and Performance Monitoring
Crypto Ledger Wallet uses analytics to understand software usage patterns and wallet functionality while maintaining user privacy through aggregation and anonymization practices.
Wallet analytics track anonymous patterns of feature usage, account creation rates, and operational flows without recording specific balances, transaction amounts, or wallet addresses. This data helps prioritize development resources and identify usability issues without identifying individual users.
Hardware analytics measure anonymous device type distribution, firmware version adoption, and connectivity method preferences. This information improves hardware-software integration and helps plan support timelines for older devices.
Application analytics operate through opt-in telemetry that users enable or disable during initial setup. Enabled telemetry collects anonymized events such as feature usage patterns, error conditions encountered, and performance metrics. Users declining analytics during setup transmit no telemetry data whatsoever, with no functional penalties or feature restrictions.
Analytics data retention follows a 26-month rolling period aligning with typical product development and analysis cycles. After this period, aggregated trend data archives for historical comparison while raw event data undergoes permanent deletion from all systems.
Third-Party Tools and Services
Crypto Ledger Wallet integrates with third-party services for specific functions with data sharing governed by respective service privacy policies and data processing agreements.
Genuine check services verify hardware wallet authenticity during setup and periodically during operation. This verification communicates with Ledger security infrastructure to confirm device integrity without transmitting private keys, recovery phrases, or balance information.
Blockchain network nodes receive transaction data when users broadcast transactions through the wallet software. This data is inherently public on blockchain networks and is required for transaction processing.
Staking providers process delegation transactions when users participate in staking through wallet interfaces. Provider selection and participation remains user-initiated with provider-specific terms governing their data handling.
Content delivery networks distribute software downloads and updates globally, processing download requests without accessing wallet data or user-identifying information.
Cloud infrastructure providers host backend services under data processing agreements requiring compliance with applicable data protection regulations including GDPR requirements.
Data Security
Crypto Ledger Wallet implements comprehensive technical and organizational security measures protecting user data throughout collection, processing, and storage operations.
Security measures include TLS 1.3 encryption for all data transmission protecting against interception, code signing certificates verifying software authenticity, hardware secure element protection preventing private key extraction, genuine check verification detecting counterfeit devices, access controls restricting employee data access to authorized personnel, regular security audits conducted by independent third-party firms, and incident response procedures for identifying and addressing potential breaches.
We never ask for your recovery phrase or private keys. The Crypto Ledger architecture ensures recovery phrases and private keys exist exclusively inside hardware wallet secure elements, isolated from all connected systems including companion software, computers, and mobile devices. These cryptographic secrets are never transmitted to Ledger servers, companion applications, or third parties during any operation. Any request for recovery phrases or private keys through any channel should be immediately recognized as a phishing attempt and reported to official support.
Data Retention
Crypto Ledger Wallet retains personal data only for durations necessary to fulfill stated purposes, applying appropriate deletion schedules to different data categories.
Website server logs are retained for 90 days supporting security monitoring and abuse investigation, then permanently deleted from all systems. Analytics data follows 26-month rolling retention for product analysis, with subsequent archival of aggregated trends and deletion of raw event data. Wallet configuration data remains exclusively in local device storage without server retention.
Genuine check records are retained for 18 months supporting security verification and device authentication. Support tickets are retained for 3 years following last interaction, enabling follow-up assistance and pattern identification. Cookie consent records follow 13-month retention per regulatory guidelines.
Users can request data deletion subject to legal retention requirements through the support portal. Deletion requests require identity verification before processing to prevent unauthorized access to deletion capabilities.
User Rights
Depending on jurisdiction, users may exercise rights regarding personal data including access to personal data held about them, correction of inaccurate or incomplete data, deletion of personal data subject to legal retention requirements, restriction of data processing, data portability in structured machine-readable formats, objection to processing based on legitimate interests, and withdrawal of consent for consent-based processing without affecting prior processing legality.
Rights requests can be submitted through the support portal at support.ledger.com. Identity verification may be required before processing to prevent unauthorized access to personal data or exercise of deletion rights. Responses are provided within 30 days or within shorter timeframes required by applicable law in specific jurisdictions.
International Transfers
Data may be transferred internationally for processing by service providers and infrastructure partners located outside the user's jurisdiction to enable global service delivery. Such transfers are protected by appropriate safeguards including Standard Contractual Clauses approved by relevant regulatory authorities, adequacy decisions recognizing equivalent data protection standards in destination countries, and binding corporate rules where applicable.
Children Privacy
Crypto Ledger services are not directed at individuals under 18 years of age. Personal data from minors is not knowingly collected during wallet usage or related activities. If such collection is discovered through user report or internal processes, the data will be deleted promptly upon notification without requiring additional verification.
Policy Changes
This policy may be updated to reflect changes in data handling practices, regulatory requirements, or service capabilities affecting data processing activities. Material changes will be communicated through application interfaces during updates, website notices prominently displayed on affected pages, or direct communication where appropriate contact information exists.
Privacy Inquiries
Privacy questions can be directed to the support portal at support.ledger.com using the privacy category for appropriate routing. Privacy-related inquiries receive priority handling within applicable regulatory timeframes. For general wallet support unrelated to privacy rights, visit our Contact page.